Shipping policy
Shipping Policy
LAST UPDATE : 8/5/26
At Purranormal, we carefully prepare every order to ensure your new favourite pet costume arrives safely and ready to create unforgettable moments.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
During high-demand periods, processing times may be slightly extended. You will receive a confirmation email once your order has been processed and shipped.
Shipping Times
Once your order has been dispatched, estimated delivery times are:
United States:
7–14 business days
United Kingdom:
7–14 business days
International Orders:
7–21 business days
Please note that these timeframes are estimates and are not guaranteed. Delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, public holidays, and other factors outside of our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking updates to appear after your order has been dispatched.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes depending on the destination country.
Any customs charges or additional fees are the responsibility of the customer. Purranormal is not responsible for delays caused by customs processing.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is delayed, returned, or lost due to incorrect or incomplete address details provided by the customer, Purranormal cannot be held responsible.
Please contact us as soon as possible if you notice an error with your shipping information.
Lost or Delayed Packages
Purranormal is not responsible for delays caused by shipping carriers, customs authorities, incorrect addresses, or circumstances outside our reasonable control.
If your tracking information shows that your order has been delivered but you cannot locate it, please check with household members, neighbours, and your local delivery provider before contacting us.
Our team will do our best to assist with any delivery concerns.
Contact Us
If you have any questions regarding your order or shipping, please contact us at: